SHIPPING & RETURNS

MADE TO ORDER

NUL SIGIL products are print-on-demand. Each item is printed and finished after you order it — we do not hold finished stock. This is why dispatch takes a few days rather than a few hours, and it is why the returns position below differs from a shop selling from a warehouse.

PRODUCTION TIME

Typically 2–5 working days before an order is dispatched. Limited runs and new chapter releases can take longer. You will receive tracking by email when your order leaves the facility.

DELIVERY

We currently ship to: UNITED KINGDOM // INTERNATIONAL.

• United Kingdom — typically 2–4 working days after dispatch.
• Europe — typically 5–10 working days after dispatch.
• Rest of world — typically 10–20 working days after dispatch.

These are estimates from our fulfilment partner, not guarantees. Shipping is calculated at checkout based on your delivery address.

CUSTOMS, DUTIES AND IMPORT VAT

Orders delivered outside the UK may attract import duties or taxes charged by the destination country. These are the responsibility of the recipient and are not included in the price you pay us.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or is not what you ordered, email contact@nulsigil.com within 30 days of delivery with your order code and a photograph. We will replace it or refund you in full, including the original delivery cost. You will not be charged for the return.

This does not affect your statutory rights. In the UK, the Consumer Rights Act 2015 gives you rights where goods are faulty, not as described, or not fit for purpose.

CHANGE OF MIND

Because every artefact is made to your order, we are not able to offer routine change-of-mind returns or exchanges. Please use the size guide on each product page before ordering, and contact us if you are unsure — we would rather answer a question than send you the wrong size.

Under the UK Consumer Contracts Regulations 2013, the standard 14-day right to cancel does not apply to goods made to a consumer’s specification or clearly personalised. We consider print-on-demand items made to order to fall within this exemption. Your rights in respect of faulty or misdescribed goods are unaffected and are set out above.

ORDER CHANGES AND CANCELLATION

If you need to change or cancel an order, email us immediately. We can usually amend an order before it enters production, but once printing has begun we cannot stop it.

WRONG ADDRESS

Check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we can reship it once you cover the postage.

This policy is a working draft and is awaiting final legal review. Delivery estimates and territories will be confirmed against our fulfilment partner before launch.